Jatbas FAQ — all your questions answered, right here

Jatbas accepts deposits via mobile banking, bank transfer, and e-wallets. For full details on payment methods and limits, Deposit View the page.

The minimum deposit on Jatbas is just BDT 100 — designed especially for new players so you can get started with a small amount. For information on maximum deposit limits, Deposit View the page.

Deposits via mobile banking or e-wallets are usually credited within 1–5 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, take a screenshot of your payment and contact support.

Jatbas does not charge any deposit fees. However, your mobile banking provider or bank may apply a small transaction fee — this is entirely subject to their own policies.

First, check your internet connection and your payment method's balance. If the issue persists, note the transaction reference number, take a screenshot, and contact us at [email protected] or via live chat.

For your security, we recommend using a payment method registered in your own name. Withdrawals to third-party payment methods may cause issues. Transacting through your own account keeps the process safe and straightforward.

Once KYC is complete, mobile banking withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 24–48 hours. Delays may occur on weekends or bank holidays.

KYC (Know Your Customer) is the identity verification process. It is mandatory before your first withdrawal, and confirms that you are the true account owner. The following are required:

• A clear photo of your National ID (NID) or passport
• A selfie photo (holding your document)
• Proof of address (utility bill or bank statement)

The minimum withdrawal amount on Jatbas is BDT 200. The maximum withdrawal limit varies by payment method and your account's VIP level. Check the withdrawal section in your dashboard for details.

Common reasons for withdrawal rejection:

• KYC verification incomplete
• Bonus wagering requirements not met
• Payment Information Mismatch
• Additional information required for security verification

The reason will be sent to you by email. Contact support to resolve the issue.

Yes. You can withdraw your real balance before closing your account or requesting self-exclusion. The process is straightforward if your KYC verification is complete. Bonus balances are generally non-refundable — contact the support team for details.

After you register, the welcome bonus is automatically credited on your first deposit. To receive it, complete your registration, verify your mobile number, and make your first deposit — the bonus will be added to your account instantly.

Wagering requirements mean you must place a specified amount in bets before withdrawing a bonus. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to wager a total of BDT 20,000. Requirements vary by offer — check the offer details.

Yes. Regular players have access to daily login bonuses, reload bonuses, cashback, and tournament bonuses on special occasions. Log in to your account and check the promotions section to see all current offers.

When someone registers using your referral link or code and makes their first deposit, you will receive a referral bonus. Find your code in the "Refer and Earn" section of your dashboard. Bonus amounts may change from time to time.

Your real balance is the money you have deposited — it can be withdrawn at any time. Your bonus balance is additional funds received from bonuses — it cannot be withdrawn directly until the wagering requirements are met. Both are displayed separately in your dashboard.

Jatbas offers: slots (300+), Live Casino (blackjack, roulette, baccarat, poker), bingo, Sports Betting (cricket, football, tennis, and more), virtual sports, and in-play live betting. All games are accessible from a single account.

Yes. All games on Jatbas use certified Random Number Generator (RNG) technology, meaning every outcome is completely random and not predetermined. An independent third party audits this regularly.

Minimum bet amounts vary by game. Slots generally start from BDT 10. The minimum bet for Sports Betting is BDT 20. Live Casino tables have their own individual limits. Bet limits are listed in each game's details.

If you get disconnected, any game in progress will be automatically paused. Once you reconnect, if the bet outcome has already been determined, it will be correctly reflected in your account. Check your game history or contact support for details.

With live betting, you can place bets on matches in real time as they are happening. Odds change every moment based on how the match is progressing. You can see all live matches in the in-play betting section. Quick decisions matter since odds shift fast.

Two-Factor Authentication (2FA) adds an extra layer of security. When enabled, you will need to enter both your password and the OTP sent to your mobile at login. To enable it: Account Settings → Security → turn on "Two-Step Verification."

Change your password immediately. Go to Dashboard → Security → "Active Sessions" and log out any unrecognized devices. Then notify us at [email protected]. Contact live chat for the fastest response.

Certain data must be retained for a set period due to legal requirements. However, you can request account deletion by emailing [email protected] with the subject "Data Deletion Request." Privacy Policyfor full details.

The Jatbas app is available directly from our App Page Available to download for free on both Android and iOS. The app gives you faster login, exclusive offers, and push notifications.

No. There is only one account. Use the same email/mobile number and password on the app as you do on the website. Your balance, bonuses, and history stay synced across all devices.

Having trouble installing on Android? Go to Settings → Security → enable "Install from unknown sources," then try again. For any issues on iOS, App Page Use the direct link provided. If you run into any issues, please contact support.

Log in with your password once in the app. You will then be prompted with "Enable biometric login?" — select Yes. From that point on, you can sign in using your fingerprint or Face ID. Your device must support biometric authentication.